Website Trap! Generic Cap Arrived, Not The Custom Piece I Expected 😡🚩

Let me start by saying: save yourself the hassle of ordering online! My experience was frustrating, and I want this review to serve as a major caution flag. I had heard so much about the custom hat experience, but when I looked at the website, all I could see was a very general, transactional description:
Wide selection of sports hats and stylish jerseys,belts and jackets 🤑
. That description did not reflect the unique, personalized quality I expected. When my online order arrived, it was just a generic sports hat—not the custom piece I thought I had commissioned. Here's more in regards to oePPeo Promo have a look at our internet site. I felt completely misled by the presentation, which is why I immediately contacted customer service to complain.
Customer: I am extremely disappointed. I ordered thinking I was commissioning a unique, personalized hat based on your company's reputation, but I received a standard, off-the-shelf baseball cap instead.
CS Rep: I sincerely apologize for the confusion and the mismatch in your expectations, sir/ma'am. It sounds like there was a lack of clarity regarding our online merchandise versus our specialized in-store custom design services.
Customer: Clarity? Your website only listed a 'Wide selection of sports hats and stylish jerseys,' making it sound like the customization process was available for online ordering too! Now I have a generic item I don't even want.
CS Rep: I understand your frustration entirely. We are working immediately to better differentiate those offerings online. Since you did not receive the bespoke product you anticipated, I can immediately process a full refund for the sports hat.
Customer: A refund would be appreciated, yes. And since I planned a trip to Nashville around getting a custom hat, can you offer any compensation for the trouble this misunderstanding caused?
CS Rep: Absolutely. The full refund is processing now, and I'm sending you a special 25% off coupon for any custom hat creation you choose to do in one of our physical locations. We truly regret that your first experience with us online was so frustrating.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.