Hidden Fees Nightmare: My Custom Hat Price Jumped 40% At Checkout! 🤯ðŸâ€™¸

I wanted to share my terrible online shopping experience, not because of the product quality—they certainly delivered exactly what I ordered, as
"They got all the hats."
—but because of the shock of the final price tag. It was truly a painful realization that the hat was
"Expensive but they got it."
I felt compelled to leave a review and contact customer service because I believe the pricing structure during the online customization process was misleading, turning what should have been an exciting purchase into a moment of major financial regret. This is a crucial cautionary tale for anyone looking at their custom items online.
Customer: I just completed my order online, and frankly, I’m shocked. The final price was nearly 40% higher than the estimate I received during the initial consultation. How did this happen?
CS Rep: I absolutely understand your frustration, and I sincerely apologize if the pricing breakdown was not fully transparent during the customization process. Can you please provide your order number so I can pull up the itemized charges for you?
Customer: It’s #RHC2391. The base hat was listed at $150, but suddenly after adding three small accessories and the specific finishing, the total jumped way over $300. That’s just excessive for what I selected.
CS Rep: Thank you. Should you loved this information and you wish to receive more information concerning www.oeppeo.com please visit our own site. Looking at the detailed breakdown, it appears the major price difference came from the premium leather band selection and the specialized distressing technique, which weren't fully itemized upfront by the configurator. While we can’t fully reverse the sale now that the custom work is complete, I want to make this right. I can process a $25 credit immediately to your card for the lack of pricing transparency, and I will personally email you a PDF explaining the tier pricing for all future add-ons.
Customer: A $25 credit is appreciated, but the main issue is that the online tool needs to clearly display those premium costs in real-time. I felt blindsided by the checkout screen.
CS Rep: I hear you loud and clear. That feedback is vital, and I will escalate this concern immediately to our development team to ensure the cost updates dynamically moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.