Dismissive

I wanted to share my terrible online shopping experience as a cautionary tale for anyone considering this site. I felt compelled to leave a review and contact customer service because the process was so frustrating and dismissive. I needed an explanation for the unacceptable lack of communication regarding my delayed return, and my direct conclusion about this entire ordeal is simple and accurate:
Bad customer service
.
Customer: I’ve been waiting on hold for 20 minutes just to resolve an issue that should have been handled days ago. Why is it so difficult to get a straight answer regarding my refund status?
CS Rep: I apologize wholeheartedly for the wait time and the frustration this has caused, sir/ma’am. I understand you are seeking an urgent update on your return refund. Can you please provide your order number so I can pull up the details immediately?
Customer: My order number is [12345]. Look, I already emailed twice and spoke to someone yesterday who promised a call back within four hours and I never heard anything. This whole process has been dismissive and inefficient. Honestly, my experience here has been nothing but
Bad customer service
.
CS Rep: I see the notes regarding the failed follow-up, and that is completely unacceptable. You deserve clear communication and prompt resolution, and I sincerely apologize that we failed to provide that standard.
Customer: So what is the status now? I just want confirmation the return was processed and the money is on its way back to my account.
CS Rep: I see the item was logged into our warehouse system late yesterday. I am overriding the typical processing delay right now, and I can confirm that your refund has been manually pushed through. You should see the credit reflected in your statement within 3 to 5 business days, and I will personally email you the confirmation receipt within the next five minutes.
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