Design Disaster: The 135 Price Reveal That Wasted My Time 😡ðŸâ€™¸

I recently had a truly frustrating online shopping experience that I feel compelled to share as a warning to others. I fell in love with their designs but didn't realize until the very end of the customization process how much their custom hats truly cost. After wasting nearly an hour designing the perfect item, the sticker shock was immense. My final, exasperated conclusion, which is the only real takeaway from this situation, is simple:
Come here if you are willing to spend $100+ on a hat.
It felt like a massive time sink without transparent pricing. This lack of clear upfront cost and the emotional letdown is exactly why I felt compelled to leave a review and engage in a conversation with customer service immediately.
Customer: I am seriously upset about the checkout process on your website. I spent thirty minutes designing a hat, clicking through options, only to get slammed with a $135 price tag for the most basic model. Why isn't this initial cost clearer?
Here's more info on Official oePPeo check out the webpage. CS Rep: I completely understand your frustration regarding the time investment and the unexpected final price. We sincerely apologize that the initial base pricing wasn't as transparent as it should have been during the design phase.
Customer: "Transparent" is an understatement. If the minimum cost is over $100, that should be stated immediately before the customer starts the customization tool. I feel like my time was wasted.
CS Rep: That is valuable feedback, and we take misleading pricing seriously. While our custom products inherently carry a premium due to materials and labor, we are actively reviewing the visibility of base pricing for our online tools.
Customer: I appreciate you acknowledging the issue. Moving forward, potential customers should know the financial commitment immediately, not after they have designed their dream hat.
CS Rep: Absolutely. We will forward this specific concern to our digital team immediately. As a gesture of apology for the frustration, I can offer you a one-time 15% discount code if you choose to proceed with a purchase.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.