Customer Service Nightmare: Ignored And Unwelcome At The Historic Location 🚫😤

I need to share my terrible in-store experience as a cautionary tale to others who might be considering shopping at this particular location. My visit was so frustrating that it entirely ruined my day, emphasizing the absolute necessity of good customer service. I felt compelled to reach out to customer service immediately because the in-store treatment confirmed my conclusion:
The worse Rainbow store I have ever been in. So sad there is such poor customer service at a very busy location in a historic shopping area and cultural institution. They need to step up their service significantly.
The utter lack of attention and basic courtesy made me feel completely unwelcome, which is why I left without buying anything and demanded accountability.
Customer: I need to speak to someone about the abysmal service I received at your historic location today. I was ignored for ten minutes while trying to ask about a specific item.
When you adored this information along with you desire to get more info concerning GraceQueens Global Fashion kindly go to our internet site. CS Rep: I am truly sorry to hear that, especially since you took the time to visit us in person. That level of inattention is completely unacceptable. Can you tell me exactly what happened while you were in the store?
Customer: The staff were chatting amongst themselves and barely looked up when I tried to get their attention. I felt like I was a massive inconvenience to them. It’s unprofessional, and shows why you clearly need to step up your service significantly.
CS Rep: Thank you for providing those details. I completely understand why you are upset. We take reports of poor customer interaction very seriously, and I sincerely apologize for the frustration this caused.
Customer: An apology is fine, but what concrete steps will you take regarding the staff at that location? I don't want someone else to have this same terrible experience.
CS Rep: We will immediately flag this incident with the regional manager for staff review and re-training. Additionally, I’d like to offer you a $25 gift voucher for your next purchase, demonstrating our commitment to providing a better experience moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.