🚨 WARNING: 55 Minutes Wasted For HORRIBLE Customer Service

I wanted to share my terrible shopping experience as a serious warning to anyone considering visiting this boutique. I had fallen in love with their items on social media, but my attempt to shop in person was a complete disaster. The service was simply
HORRIBLE customer service
. I drove 55 minutes to the Bronx to find a small space where no one greeted me, and the associates just stared. I asked about a specific item and a size, but no one offered any assistance. I was prepared to buy two dresses, but I left annoyed with the service and the long drive I just took. If you have any inquiries relating to where and the best ways to make use of GraceQueens Official Website, you can contact us at our web page. My conclusion is that it's obvious, they don't care about anything but income. I felt compelled to leave this review and contact their customer service to demand accountability for the wasted time and effort.
Customer: I drove almost an hour specifically to visit your Bronx location after seeing an item on Instagram, and the service I received was genuinely atrocious. I asked about an item and a size, and no one offered any help.
CS Rep: I am deeply sorry to hear about your experience in the store. Driving 55 minutes only to feel ignored is completely unacceptable, and I sincerely apologize for the lack of greeting and assistance from our associates.
Customer: I was ready to spend money, but frankly, I didn't even want to try anything on because of the terrible ambiance. I need to know if the dress I saw on Instagram (the blue sequin one) is actually available anywhere, or if my entire trip was a total waste.
CS Rep: I completely understand why you left feeling so frustrated. Let me check our central inventory for that specific blue sequin dress right now. If it is available, I can arrange free expedited shipping for you as compensation for the terrible service you received in-store.
Customer: That would be helpful, but I sincerely hope you address the in-store staff training. Social media may gain you a following, but customer appeal matters more than income.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.