⚠️ WORST BOUTIQUE EVER: The Refund Scam

If you are considering shopping online with this company, please treat my story as a serious warning. If you have any queries concerning where by and how to use www.gracequeens.com published a blog post, you can get hold of us at the site. My experience trying to order a single dress was an absolute nightmare. I paid for expedited shipping, expecting my dress by December 17th, but instead I was met with repeated excuses and outright dishonesty. I dealt with multiple false delivery dates and tracking numbers that only showed "label created." By the time I finally requested a refund, the process descended into absurdity. It's now weeks later, and I still haven't received my money. I was compelled to call customer service repeatedly because I was being ignored, only to have the experience detailed in my conclusion:
WORST BOUTIQUE EVER - ALL LIARS. Customer service is very horrible and would never recommend them to anyone.
Customer: I am calling again about order #1211. It has been weeks since I requested a refund, and I still have not seen the money back on my card. I was promised 7-10 business days.
CS Rep: I understand your frustration regarding the delay, especially after the difficulties you had receiving the product and the interactions you had previously. I sincerely apologize for the conduct of our previous staff member, Nathalie. That is unacceptable.
Customer: Apologies don't process refunds. I was hung up on simply for asking for confirmation in an email. When exactly will the money be returned? I need a firm date, not another promise that starts with "tomorrow."
CS Rep: I completely agree. I see here the refund was initiated but stalled in our system following the previous agent’s oversight. I am manually processing the wire transfer right now, which ensures the funds will appear in your account within the next 48 hours. I will also email you a confirmation of this immediate action with the transaction ID.
Customer: Thank you. An email confirmation is necessary. I should have never had to call this many times just to get my money back for an item you never even shipped.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.