Editing 🚨 WARNING: Broken Zipper

<br><br><br>I recently tried shopping online with Miss Circle, and let me tell you, it was a total disaster—a cautionary tale for anyone avoiding the store location! I was so excited for my new dress, but when it arrived, the quality was questionable, and the main zipper was completely broken. My excitement vanished immediately. My overall feeling about the purchase experience, when compared to the flawless service others received in-store, was simply:<br>null<br>. I felt compelled to leave a review and reach out to customer service immediately because receiving a damaged, unusable item is unacceptable, and I needed an immediate resolution.<br>Customer: I need to speak to someone about my order, #MC487. The dress arrived today, and the main zipper is completely broken right out of the packaging. This is terrible quality control.<br>CS Rep: I am so sorry to hear that, and I understand how frustrating that must be, especially after waiting for your order. Thank you for bringing this damaged item to our attention.<br>Customer: Frustrating is an understatement. I bought this for an event this weekend! Now I have a completely useless dress, and I feel like I wasted my time and money. What are you going to do to fix this immediately?<br>CS Rep: We absolutely want to make this right. We can process a full refund or, better yet, we can send an express replacement immediately. Can you confirm the size and style so I can check stock?  If you want to learn more info regarding [https://www.gracequeens.com/blogs/news/forget-the-boring-black-blazer-this-pink-suit-set-is-your-new-go-to-power-outfit https://www.gracequeens.com] look into our own web page. We will also provide a prepaid shipping label for the faulty dress.<br>Customer: It's the "Celestial Gown" in a size Small. If I agree to a replacement, are you certain it will be inspected before it ships out this time? I need an absolute guarantee.<br>CS Rep: Yes, I am personally putting a note on your replacement order that requires a double quality check before shipping. We will expedite it immediately to ensure it gets to you well before your event.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>