GRAVE WARNING: Custom Hat Arrived Crushed And Utterly Worthless! 🚨

I need to issue a grave warning about my recent experience. I spent a considerable amount of time crafting a special custom order online, only for the entire process to result in a terrible, frustrating letdown. I waited weeks for delivery, and when the package finally arrived, the item was unusable—completely damaged, crushed, and essentially worthless. The entire experience felt like a profound waste of time and money, leaving me with the conclusion that the result of this order was
null
. I felt compelled to leave this public review and engage with customer service immediately because receiving an item in this condition is simply unacceptable and demonstrates a fundamental failure in quality control.
Customer: I am calling about order #9021. It arrived today, and frankly, I'm appalled. The hat is completely wrong and damaged beyond repair, despite the high price tag.
CS Rep: I am so sorry to hear that, especially for a custom order. That is absolutely not the experience we want you to have. Can you please describe the specific damage?
Customer: The crown is completely crushed, and the brim is bent in three places. In case you loved this information and you would love to receive more info relating to https://www.oeppeo.com/ please visit our web-page. I specifically ordered a straw hat, hoping for the quality I saw mentioned in reviews about staff like Stormi, but this looks like it was packed by a child.
CS Rep: I understand your extreme frustration, and I sincerely apologize for the poor handling during transit. I can immediately process a full refund, or, if you would prefer, we can send a replacement expedited at no cost to you.
Customer: I need the replacement, but I want a guarantee that this item will be handled with care and personally inspected before it ships out this time.
CS Rep: Absolutely. I will personally escalate this to our warehouse manager to ensure the new hat is hand-inspected before it leaves our facility. You will receive new tracking information for the replacement within 24 hours.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.